My old iPhone 6 worked just fine in our 2021 QX50. But my new iPhone software has outpaced Infiniti as it only stays connected intermittently. The Infiniti website says it is not compatible at all. Beware of tech upgrades, I suppose. To make my story even sadder, I have a 2017 Q60 that has lost all tech support...NAV, phone...InTouch. Shameful!!
I suggest you check the Infiniti website to see if your phone is "compatible".