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I had voice quality issues with my 2017 QX50 which I resolved and thought others might be interested since this seems like it could be pretty common.

The incoming voice quality was fine but outgoing quality was thin, grainy and distorted. The source of the problem was the noise reduction setting on my mobile phone. I have an Android (Samsung S5) and when I turned noise reduction off, the outgoing voice quality was excellent. I assume the Infiniti has its own noise reduction algorithm to remove background noise. When coupled with a noise reduction algorithm running on my mobile phone, the result was a significant reduction in the voice quality. I assume this could be an issue with almost any mobile phone.

- Kevin
 
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